top of page
refund-policy-concept-paint-roller-with-orange-paint-on-a-wooden-surface.jpg_s=612x612&w=0

Shipping Policy

Returns & Replacements

  • Before you return a toy trunk product, please take a moment to understand how our products are All our products are handcrafted by traditional artisans in India, resulting in each product being unique and slightly different from the others. The wood grain you see on some products is natural and a sign of the beautiful texture of the product, not a blemish.

  • That said, if you change your mind about an order you placed or by chance, receive a damaged product, we are happy to help

  • To be eligible for a return, your item must be unused and in the same condition that you received, It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Do also make sure you are returning the product for a genuine reason. :)

 

If the product is damaged

  • In case you receive a damaged product, please send us an email with the photo of the product received and the Order ID to kalaahi2021@gmail.com within 48 hours of receiving the We can offer you a replacement, repair, or refund.

  • If you choose to get a replacement, we will pick up and replace the product free of

  • If you choose to get a refund instead of a replacement for a defective/damaged product, it will be credited to your original method of payment within 7 working days.

  • If the product is repairable, we are happy to help you with that at no additional You will need to bear only the cost of shipping the product to us and getting it shipped back to you after repairs are made.

  • Our products are designed to be sturdy and crafted, However, they may break or suffer damage if handled roughly. If the product gets damaged after use (two weeks or more after purchase), we will not be able to accept a return or offer a refund.

  • Please note that we reserve the right to reject return requests from customers in case of frequent returns from them (> 3 returns in a financial year). Some pin codes are also not feasible for a reverse pickup, in which case we will need to ask you to ship it back to

  • Orders to be cancelled within 24 hours of placing the Once shipped, the order cannot be cancelled.

  • All Returns are accepted within 7 days of receipts.

  • In case of return on the item, transportation will be deducted at actual onwards and returns

  • , In case of the defect from our side due to transit or any other reason then the payment for transportation will not be deducted.

  • All Replacements will be entertained within the stipulated warranty period mentioned at the time of purchase.

bottom of page