FAQ's
What is special about these toys?
Toys from Toy Trunk are made of natural wood and colored with vibrant non-toxic colors, making them incredibly safe. Each toy has been thoughtfully created to be engaging and stimulating, with a focus on various learning abilities and skills for age groups ranging from 3 months to 6 plus years old. Also we feel proud to say that all our toys are completely handmade by Indian Artisans.
Are the toys safe for my kids?
Toy Trunk toys are made from non-toxic materials like wood, fabric, and paper which are safe for children to handle and play with. the color that we use for our toys is completely natural and safe for children.
How do I add or remove products after placing my order?
You will not be able to change your order once you have placed it on the website. Please reach out to our customer service team at learn@thetoytrunk.in.
How do I cancel my order/change my address?
You send an email to learn@thetoytrunk.in referencing the order ID. If the order is not sent, we will process the cancellation in the proper manner.
Bulk orders or Retail orders:
Contact +91 9561000690 for bulk orders or send an email to learn@thetoytrunk.in.
What payment methods can i use?
We have a number of payment methods. Choose the one that is most convenient for you.
Online Payment via Credit or Debit Cards. Online Payment via Wallets and UPI -
For payments involving QR code scanning, please use a desktop since QR code scanning cannot happen from the same device.
What is Toy Trunk’s return policy?
Please contact customer support if you receive a product that is flawed, damaged, missing or does not meet the requirements stated in your initial transaction. Send us an email at learn@thetoytrunk.in to let us know why you need to return an order within 48 hours of receiving it. If the shipping box is damaged, please take an unboxing video for parcel returns in case the toy may be broken during transport. It will help us decide if your order can be returned after confirming the validity of your claim.
How long will it take to ship my order?
The type of product you order as well as the delivery location may affect the delivery time.
It typically takes 24 to 48 hours to process and mark your item as shipping-ready after you've placed it. The typical delivery date shall be within 3 days of shipping and in some cases 5-7 days for long-distance shipping. (Please see shipping policy for details).
Special message or gift wrapping the products?
Once you add to cart you will have the option for gift wrapping and writing a special message.
Do you take custom or bulk orders?
Yes! We love collaborating for gifting,
schools, or play spaces. Reach out to us at toytrunk2022@gmail.com or whatsapp on 8600012342
How can I track my order?
Our shipping partner will keep you updated about your order status. Typically, it takes 3 to 7 days after shipping for your item to be delivered. In some circumstances, if there is an issue, we will contact you by phone or email to inform you. Please send us an email at learn@thetoytrunk.in if, in the unlikely event, you do not hear from us.
How can I contact you?
You can reach us at toytrunk2022@gmail.com or whatsapp on
8600012342 or message us on Instagram @the.toy.trunk. We’re happy to help!
Do you ship internationally?
Yes! We ship to several countries around
the world. If you wish to have our toys shipped in your country, contact us at
toytrunk2022@gmail.com or whatsapp on 8600012342 and we’ll assist you with the order.
Can I place a bulk international order?
Absolutely! We love working with global
retailers, concept stores, and toy libraries. Please reach out to us at
toytrunk2022@gmail.com or whatsapp on 8600012342 with your business details, and we’ll be happy to share our
wholesale catalogue and terms.